Refund policy

1. Change of mind returns.

Unfortunately, due to health regulations we cannot accept the return of any of our Products if opened, simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

If you have not opened the Product, you can return it within 14 days at your cost, on the basis that we can restock it, as it is not damaged. We will then provide a full refund of the price you paid excluding the shipping cost to your address.

2. Other returns.

Where required under Australian Consumer Law, Old Bull Health will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

• The product is damaged, or
• The product is faulty, and
• You can present your online tax invoice or other adequate proof of purchase.

Old Bull Health may elect to return the product to the manufacturer to determine the nature of the problem.

Old Bull Health reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.

3. Delivery or shipping problem.

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at help@oldbullhealth.com to assess the damage and to work out a solution. Please share a photo of the item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact us at help@oldbullhealth.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. Changes to returns policy

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.