Privacy policy
Old Bull Health Pty Ltd, ABN 34 646197 328 (“Old Bull Health” “us”, “we”, “our”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records and Information Privacy Act 2002 (NSW) (“HRIP Act”) and the applicable Health Privacy Principles in the HRIP Act when handling personal information which is health information.
PRIVACY POLICY INTRODUCTION
When you use our website, you trust us with your information. This Privacy Policy explains how we manage, deal with, and use the information we collect through the oldbullhealth.com website and any future "apps" that may be developed.
Where data is collected on a related but separate platform, it is subject to that specific platform's privacy policy. By accessing our website or any apps, you are consenting to the privacy practices contained in this Privacy Policy.
Why we need this information:
- Process any purchases you make.
- Keep you updated on your purchase.
- Request reviews of your purchase.
- Respond to any queries or feedback from you.
- Ship replacement products or other products from time to time.
- Share relevant articles and information from time to time.
Personal information includes personal data and means any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established or any information relating to an identified or identifiable natural person (“Personal Information”).
What we collect and why:
- Your name.
- Your physical address.
- Your contact details.
- Payment details are collected via 3rd party payment providers.
- Information is collected through purchases, use, interaction, or participation.
1. COLLECTION
We collect personal information to deliver our products and services (“Products”).
We may collect information through the Old Bull Health website located at https://oldbullhealth.com/ or future apps (“Website”) or in the course of the sale and distribution of our Products in person, verbally, through advertising platforms, and/or in writing from time to time.
We collect this Personal Information:
- From our customers when they register on our Website, purchase a plan or Products, or otherwise in the course of providing our Products or services;
- When we receive enquiries through our Website, social media, or when our Website is otherwise accessed or used in any way;
- When we receive inquiries via any form of phone call, message, or electronic communication
- From third-party service providers. When they provide services to us (such as professional services), they provide information or invoice us for the services provided.
The kind of Personal Information we may collect will depend on who you are (e.g., a client, third-party service provider, or other) and the nature of your interaction with us. It may also include certain health information.
Should you decide not to provide us with the information we request, we may be unable to ship our Products or otherwise provide our Services.
Some Personal Information we collect may include health information. Health information includes any information collected about your health or disability and any information collected in relation to a health service you have received (“Health Information”).
We may collect Health Information from customers for the purposes of providing plans, where such a Service is available, and/or keeping a record of the Products and/or Services you have purchased from us.
This enables us to safely, appropriately and accurately provide our Services and assess the needs of our customers in the provision of our Services and to generally assist in optimising the quality of our service.
CONSENT:
By engaging us or registering your details on our Website, and/or using our Website, or supplying information or documents to us or otherwise engaging our Services, you freely give your specific and informed consent to us collecting, using and disclosing your Personal Information (including Health Information) for the purposes specified in this Privacy Policy.
USE:
We may use any Personal Information collected (excluding Health Information) to provide our Services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third-party service providers, develop new Services, or, if necessary, enforce our Terms and Conditions with you.
If you are a third-party service provider, we will use your Personal Information to email you to accept your offer to provide Services, correspond with you regarding the provision of Services, and pay your invoices.
In all cases, unless you have opted out, you consent to us using your Personal Information (excluding Health Information) for direct marketing purposes by us alone to tell you about our Products and/ or Services. We may contact you by mail, telephone, email, messaging service (e.g., WhatsApp, Messenger), SMS, or social media platform to market our products and/ or Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
2. HEALTH INFORMATION
We comply with the Health Privacy Principles and the GDPR in the collection, use, and disclosure of Health Information.
We collect your Health Information:
- as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
- only from you (or from someone authorised by you) (including your caregiver if you have one);
- with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;
- with accuracy, on the basis that you may at any time request a copy of the Health Information that we hold by emailing us at help@oldbullhealth.com. If our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
DISCLOSURE AND SHARING:
You expressly agree that we may disclose Personal Information (excluding Health Information) to third parties for purposes associated with your purchase of our Services, to third-party service providers we engage to help us deliver our Services, and for marketing purposes.
We will only disclose Personal Information to additional third parties with your consent or if permitted or authorised to do so by law. Some places outside of Australia may have inadequate data protection laws or may offer differing levels of protection of Personal Information, which are not as high as in Australia. We agree only to use data processors (see below) who provide sufficient guarantees and who will implement appropriate technical and organizational measures that ensure compliance, protect the rights of the data subject, and only disclose to third parties who agree to comply with this Privacy Policy.
3. DATA SECURITY
We will take reasonable steps to protect the Personal Information we collect and hold from misuse, loss, interference, and unauthorised access and modification and to ensure that it is accurate, complete, and up-to-date when we collect, use, or disclose it.
While we do rely on reputable third parties to keep your data safe, such as Shopify who provides the technology for our website, we have procedures for monitoring the security and safety of data, as well as procedures in place for dealing with any data breaches where these are communicated to us from Shopify, as well as the associated requirements of notifying you and appropriate authorities where the data security of your Personal Information is breached.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date, or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Please ensure your login information, including passwords, are not shared and are stored in a safe place.
YOUR RIGHT TO DELETION:
The right to deletion (which encompasses the ‘right to be forgotten’) gives you a right to require us to delete your Personal Information in certain circumstances, and/or to return it to you including, but not limited to where your Personal Information is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal ground for processing your data. If you wish to have your Personal Information erased and/or returned to you, please notify us at help@oldbullhealth.com.
4. OUR WEBSITE
LINKS TO OTHER WEBSITES:
This website contains links to other websites. We are careful about the websites linked to and provide these to help you find additional information. In no way do we endorse or vouch for any and all content and/ or advice provided on these websites. We're also not responsible for the privacy practices or policies of these websites and any data they may or may not collect about their users.
You will need to make your own decisions about the accuracy, currency, and reliability of information on linked websites.
COOKIES:
We may use “cookies” or other tracking technology to store data on your computer using your browser's functionality. Many Websites do this because cookies allow the Website publisher to do useful things like find out whether the computer has visited the Website before. We also may enable non personally identifiable information about our customers to be shared with certain reputable social media platforms, such as browsing behavior in our store, so this data can be integrated automatically via our shopping platform functionality, improve our marketing, or improve our website experience.
You can, however, and our settings have been set to allow you to modify your browser to prevent cookie or pixel use or, in certain cases, tracking. If you do this, our service (and our Website) may not work optimally. The information stored enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website, such as which pages are most viewed, as well as ensure you see relevant content in related third-party platforms.
GOOGLE ANALYTICS:
Like most websites we use Google Analytics to measure and analyse traffic to our Website and related user interaction and demographics. This service does not allow us to view personally identifiable information, or any data at a level where an individual may be identified but is an additional method data is collected on users to our Website. Google is considered a 3rd Party processor.
While serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective privacy policies.
GOOGLE TAG MANAGER:
We use Google Tag Manager to help us improve the customer experience with more targeted campaigns and offerings. Tag manager is a snippet of code in the webpage which helps us track user behaviour and sends that data to platforms such as Google Analytics. Google is considered a 3rd Party processor.
CONTACT, SIGNUP, AND DOWNLOAD FORMS:
Should you choose to contact us using a form on another website or download certain content, your information may be stored in our backend partner systems, collated into an email, and sent to us through the Simple Mail Transfer Protocol (SMTP).
3rd PARTY DATA PROCESSORS:
We do use 3rd party data processors. These parties have been carefully chosen and include:
Google (Privacy Policy)
Microsoft (Privacy Statement)
Shopify (Privacy for Customers at Shopify Powered Stores)
5. CORRECTIONS AND COMPLAINTS
You can request access to and a copy of any personal information we hold about you (including any health information) (subject to any applicable legal exceptions), and we will provide you with access to and a copy of Such Information.
Please also let us know if you have any concerns or complaints about the way we are handling your Personal Information so we can address them. Requests should be submitted by email to help@oldbullhealth.com. Where our records are found to be inaccurate or if you wish to modify the Personal Information we hold about you, we will promptly make these changes based on the further information you provide.
6. TRANSFER
If we are sold, merged, or consolidated, there is a change in control, or substantial assets are transferred, reorganised, or liquidated, we may, in our sole discretion, transfer, sell, or assign Personal Information collected to one or more relevant third parties, subject always to this Privacy Policy.
7. CHANGES
This Privacy Policy forms part of our Terms and Conditions and, therefore, the agreement between you and us (either in your capacity as a client or a third-party service provider).
We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on the website http://www.oldbullhealth.com. Depending on the nature of the change, we may announce it on the http://www.oldbullhealth.com homepage or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes.
If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or in part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our Services.
8. CONTACT US
If you have any questions about this Privacy Policy, or if you wish to request access to your Personal Information, correct or update your details, or raise any privacy concerns you may have, please contact us at help@oldbullhealth.com
For further information on your privacy rights, go to: www.privacy.gov.au For further information on the HRIP Act, go to http://www.ipc.nsw.gov.au/hrip-act, http://www.ipc.nsw.gov.au/sites/default/files/file_manager/FS-HPPs-for-agencies-May14-ACC_0.pdf.
For further information on the GDPR, go to:
https://ec.europa.eu/info/law/law-topic/data-protection_en